When you make a booking with us, the first named person on the booking (the Lead Booker) agrees on behalf of all persons named on the booking that they:
You can initiate a booking by telephoning us, sending an enquiry online on/via our website, through Contact Form, by email. We will then register your options on our booking system and send you an e-mail. You will have the chance to confirm your option(s) by making the appropriate payment or register your intention to pay by bank transfer.
It is your responsibility to ensure that you have carefully read the property and local area description and that you have selected the most appropriate property for your requirements. If you, or any of your group, have any specific requirements or requests you must contact us before making your booking.
Prior to departure, it is essential that you provide us with the details of all persons in your party. The use of your chosen property, its grounds and amenities are strictly reserved for those people named on the booking. Inviting other people (friends or external suppliers) into the property during your stay, even if they are not sleeping at the property, is only possible with our prior written consent
Our acceptance of your booking will take place when we send you a confirmation invoice that will confirm the details of your booking, at which point a contract will come into existence between you and us, governed by these terms. The confirmation invoice will be sent to the registered e-mail address.
It is your responsibility to check the confirmation invoice, and any other documents we send you carefully as soon as you receive them. Contact us immediately if any information which appears on the confirmation invoice or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. Please ensure that the names on the confirmation invoice exactly match the names as spelt in your passport (including all middle names).
If we are unable to accept your booking, we will inform you of this in writing and will not charge you. If you have already made payment, we will refund this to you. This might be because your chosen property is no longer available, or because we have identified an error in the price or description of the property.
We will assign a reference number to your booking and tell you what it is when we confirm your booking. It will help us if you can tell us the booking reference whenever you contact us about your booking.